FAQ
Frequently Asked Questions
How long does shipping take for the WhizePet pet water fountain?
Orders are processed within 1–3 business days. Delivery to the US typically takes 4–13 business days. You'll receive a tracking number by email once your order ships.
How do I track my WhizePet order?
After your order ships, you'll receive a tracking number via email. You can also use the Track Your Order page on our website.
What if my stainless steel pet water fountain arrives damaged?
Simply send us a photo or short video of the issue within 30 days of delivery at support@whizepet.store. We'll process a full refund or send a replacement immediately.
Does the WhizePet water fountain come with a money-back guarantee?
Yes. We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us and we'll make it right.
How loud is a stainless steel cat water fountain?
The WhizePet fountain pump runs at under 30 decibels — quieter than a library. Most owners say they completely forget it's running.
Is a stainless steel pet water fountain safe for cats and dogs?
Yes. The WhizePet fountain is made from 304 food-grade stainless steel — no BPA, no plastic taste, no harmful chemicals. Safe for daily use by cats, dogs, kittens, and puppies.
How often do I need to replace the filter in a pet water fountain?
We recommend replacing the filter every 2–4 weeks depending on how many pets use it. Regular filter changes keep the water clean and fresh.
How do I clean a stainless steel pet water fountain?
A quick rinse every 1–2 weeks is enough. Stainless steel resists biofilm and buildup — cleaning takes just a few minutes with no scrubbing required.
My cat won't drink from the water fountain — what should I do?
This is completely normal. Most cats adjust within 24–48 hours. Place the fountain near their usual water bowl and let them explore it naturally. Running water triggers their natural instinct to drink.
Can I use a pet water fountain for both cats and dogs?
Yes. The WhizePet 4L stainless steel fountain works great for cats and small to medium dogs. The large capacity is ideal for single or multi-pet households.
Does a pet water fountain need to stay plugged in all the time?
Yes, the WhizePet fountain is USB powered and works best running continuously. Continuous circulation keeps the water oxygenated and fresh throughout the day.
What's included in the WhizePet stainless steel fountain box?
Every order includes: 1 fountain, 1 quiet pump, 1 filter cartridge, 1 filter cotton, 1 outlet head, 1 USB cable, and 1 instruction manual.
Where can I buy replacement filters for my pet water fountain?
Replacement filters for the WhizePet fountain are available on our website. We recommend keeping a spare filter so you're never without clean water for your pet.
How do I contact WhizePet customer support?
Email us at support@whizepet.store or use the live chat on our website. We respond within 24 hours, Monday through Friday.
Is a stainless steel pet water fountain better than a plastic one?
Yes. Plastic fountains develop biofilm and bacteria over time and can leach BPA into your pet's water. Stainless steel is non-porous, hygienic, and safe for daily use — making it the healthier long-term choice for cats and dogs.
How much water does the WhizePet fountain hold?
The WhizePet fountain holds 4 liters — enough for multiple pets and reduces how often you need to refill. Perfect for busy households.