Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, clean, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@whizepet.store.

If your return request is approved, we will provide the next steps by email. Depending on the situation, we may ask you to return the item before a refund is issued. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@whizepet.store.

Damaged or wrong item

Please inspect your order when you receive it. If the item is defective, damaged, or if you received the wrong item, contact us at support@whizepet.store with your order number and clear photos of the issue.

We will review the case and help with the next steps.

Shipping issues

If your order has not arrived within the estimated shipping time of 4–13 business days, or if your tracking information has not updated, please contact us at support@whizepet.store with your order number and the email address used at checkout.

We will review the order status and help with the next steps. Customers do not need to send anything back for delivery issues unless we specifically request additional information.

Exceptions / non-returnable items

Certain types of items cannot be returned, including used items, items not in their original condition, items missing parts, items damaged after delivery, gift cards, or products that cannot be resold for hygiene or safety reasons.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

If the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be unused, clean, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve reviewed your return request or received and inspected the returned item, depending on the situation.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@whizepet.store.