Shipping policy

SHIPPING POLICY

Welcome to WhizePet. Please read our shipping policy carefully to understand how your order is processed, shipped, and delivered.

1. Shipping destinations

We currently ship to selected countries, including:

• United States

• Canada

• United Kingdom

• Germany

• Australia

• United Arab Emirates

Available shipping options and any shipping costs will be shown at checkout.

1. Processing times

Orders are usually processed and prepared for shipment within 1 to 3 business days after receiving your order confirmation email.

Orders are not processed on weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when it becomes available.

1. Delivery estimates

Our estimated delivery time is 4 to 13 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on destination, carrier delays, supplier processing, customs checks, weather, holidays, high-volume periods, or other factors outside our direct control.

1. Tracking your order

Once your order has shipped, we will send you a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after it becomes available.

If your tracking information has not updated or your order has not arrived within the estimated delivery time, please contact us at support@whizepet.store with your order number and the email address used at checkout.

1. Customs, duties, and taxes

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s rules.

These charges, if applicable, are the responsibility of the customer and are not controlled by WhizePet.

1. Incorrect shipping address

Please make sure your shipping address is correct before placing your order.

WhizePet is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@whizepet.store. We cannot guarantee changes after an order has been processed or shipped.

1. Lost, delayed, or damaged packages

If your package is delayed, lost, damaged, or if you received the wrong item, please contact us at support@whizepet.store with your order number and clear details of the issue.

For damaged items, please include clear photos of the product and packaging so we can review the case and help with the next steps.

1. Contact us

If you have any questions about your order status, shipping details, or tracking information, contact us at support@whizepet.store.